Contact Management

• Our Contact Management Centres are location at Southampton Central Police Station and Portsmouth Investigation Centre.
• CMC Officers handle emergency 999 and non-emergency 101 calls, risk assess each call and decide on the best course of action, create incidents for deployment and receive reports of incidents and crimes via the online reporting system.

• Our Police Control Room is located at Netley.
• As well as handling emergency 999 calls, Police Controllers risk assess police incidents, prioritise deployment of resources and dispatch Police resources via the radio.

• Calmness – Can you cope with someone screaming at you for help?
• Level-headed – Can you recognise that someone is behaving in a certain way through fear or anxiety?
• Confidence making difficult decisions – Can you apply common sense, sound judgement and adhere to police and procedure?
• Ability to manage multiple demands – Can you think strategically, identify risk and prioritise your workload?
• Communication – can you articulate yourself both verbally and in writing?
• Resilience

Step 1: Submit an online application, completing our pre-screen questions and attaching a CV.

Step 2: Attendance at an online awareness session.

Step 3: In-person assessment day.

Step 4: If you are successful at the assessment day, you will be issued with a conditional offer to start your pre-employment checks. This will include right to work documents, references, vetting and medical.

Step 5: Once you have cleared pre-employment checks and a start date has been agreed, you will be issued with a firm offer of employment.