Answer some of the most important calls made in one of the most varied and rewarding roles you’re likely to find.
Join our Joint Contact Unit and you’ll be at the front line of policing, working in either our Police Control Room at Netley or our Contact Management Centre in Southampton. You’ll be handling a range of non-emergency calls via 101 and taking emergency 999 calls that are as diverse as the communities we serve.
You’ll need to be able to handle every call professionally, ask the right questions, listen for vital details and log information quickly and accurately. It's also important to be able to strike the fine balance between showing empathy with every caller while not becoming emotionally involved when dealing with sometimes difficult circumstances.
In our Police Control Room, you’ll be responsible for the deployment of police resources to live incidents. In our Contact Management Centre, it will be your job to record detailed crime reports, file intelligence and manage other general enquiries.
We’re looking for flexible people who can work shifts, including overnight, at weekends and some bank holidays. We’ll reward you with a great starting salary with enhancements to reflect the shift and weekend working. In addition to this, you will complete a Level 3 Emergency Services Contact Handling apprenticeship programme (subject to eligibility).
We pride ourselves on being an equal opportunities employer
You’ll need to have lived in the UK for the last three years, and you’ll need the right to live and work in the country indefinitely. There are some exceptions for those serving in the armed forces, members of the Foreign and Commonwealth Office, and those who have taken a career break or gap year to travel or work abroad for up to 12 months.
All of our available opportunities can be found at careers.newjob.org.uk/HC. If you can’t see the role you’re interested in, you can register for alerts to be kept up-to-date.
For our call management opportunities, we generally require that you attend an awareness session. This is so we can tell you more about the role and enables you to see if this is the right role for you. We advertise these sessions at careers.newjob.org.uk/HC too.