Retail Crime Journey

Retail Crime Journey

• Report received (999, 101, HIOWC website, DISC) & reviewed by Contact Management
  
  

• If urgent, an officer will attend. If deemed non-urgent, the crime will be allocated to a local officer (OIC)

• The OIC will contact the victim through the Victim’s Portal and will begin the investigation

• Victim will be asked for a statement and any witness details (known as MG11s). A NICE DEMS link will be provided for uploading digital evidence, if this cannot be done then the OIC will collect the evidence manually

• The OIC will progress enquiries and keep the victim updated

• If there is insufficient evidence then the crime will be filed, storing all collected evidence should the offence be reconsidered in the future

• If the subject (offender) involved is identified & engaged with by police, the victim will be kept updated on any decisions made

• If the subject involved is charged with an offence, the victim will be made aware. Witness services support will engage with the victim and any witnesses, if they are needed at court
  
  
• If the subject is suitable for an out of court disposal, the OIC will explain the process to the victim and discuss available options