Apprentice of the year winner at national awards ceremony

Call handler, Jack Bloomfield, has been named Apprentice of the Year at the national Inspire Justice Awards.

Jack, who is based in the Contact Management Centre at Southampton Central Police Station, was nominated for his creation of a new tool to help audit contact into the force.

Jack used his skills and knowledge to create the tool alongside the Quality Assurance and Development team, to create ‘Journey of a Call’, which is a new way for the force to audit contact from members of the public and highlight any areas within the process that need reviewing. This will directly improve the service offered to victims.

Jack was nominated for the award by Learning and Professional Development Standards Officer, Katherine Parsons. She said, “Jack clearly went above and beyond his role, often in his own time, to produce the tool to help the department fully audit the journey of the call.  His hard work and dedication in his first year of his career within Hampshire and the Isle of Wight Constabulary, highlighted him as a candidate for Apprentice of the Year. 

“He  showed that he takes a proactive approach to collaborating with his colleagues. This also highlights the importance of developing our people and allowing us as an organisation to showcase Jack’s achievements, recognizing all of his hard work.”

The annual awards are delivered by Skills for Justice, and shine a light on the incredible individuals and teams who make up the wider justice sector. 

The Emergency Contact Handler Apprenticeship is a nationally recognised qualification available to all new members of contact management staff who have not previously held the role within another organisation.  The apprenticeship runs for around 18 months alongside their day to day role.  Each apprentice is fully supported by the Learning and Development Standards Officers throughout their qualification. For more information about joining our Contact Management Team visit - https://www.hampshire.police.uk/police-forces/hampshire-constabulary/areas/careers/careers/contact-handlers/