CCTV images released following suspected cashpoint tampering in Alton

We would like to speak to the man in the attached images after a series of incidents at the TSB bank in Alton where the external cashpoint may have been tampered with, affecting customers who have tried to withdraw money.

While we are aware of a number of people who have been affected, the bank believes that there may still be a small of people who are not aware that they have been victimised.

If you used this cashpoint on the following dates and money was withdrawn from your account without the cash being dispensed, please report this to your bank who will then pass on the necessary information to us.

The dates reported are:

• Tuesday 21st February 2023
• Saturday 25th March 2023
• Sunday 4th June 2023
• Wednesday 14th June 2023
• Sunday 2nd July 2023
• Sunday 3rd September 2023
• Sunday 1st October 2023
• Sunday 15th October 2023

Please remember to never share your debit or credit card PIN with anyone. If you see anything unusual about a cash machine or it’s been tampered with, don’t use it and report it to the bank as soon as possible.

When using an ATM:

• cover your PIN as you type it
• stand close to the machine
• use your free hand and body to shield the keypad as you enter your PIN

This will prevent any prying eyes or hidden cameras seeing your PIN.

Don’t get distracted. Be particularly cautious if seemingly well-meaning strangers talk to you or offer to help while you’re using the ATM.

If they’re persistent, simply cancel the transaction and discreetly put your card away. Fraudsters sometimes fit devices to cash machines that trap your card, or ‘eat’ it, which they then retrieve as soon as you’ve left the area.

If an ATM eats your card for any reason, report it to your card company straight away, ideally using your mobile while you’re still in front of the machine.

Make sure you store your card company’s 24-hour contact number in your phone.

Once you’ve completed a transaction put your money and card away before leaving the cash machine.

Destroy or ideally shred your cash-machine receipts, mini-statements or balance enquiries when you’ve finished with them.

More crime prevention advice around banking and payment card scams can be found on our website at Banking, payment card, investment and pension fraud | Hampshire and Isle of Wight Constabulary.

If you recognise the man in these images, or have information that could help us with our investigation, please call 101 quoting reference 44230425468 or go online to report via How to tell us about an existing case or report | Hampshire and Isle of Wight Constabulary.

Alternatively, you can contact Crimestoppers, anonymously, on 0800 555 111, or visit their website, below.

Independent UK charity taking crime information anonymously | Crimestoppers (crimestoppers-uk.org)