Victim support

Advice and support for victims of crime.

If you’ve been a victim of crime, we want to make sure you get the help, advice and support you need. You may also find the information on our witness support page helpful, particuarly if you have to go to court.

As a victim of crime, you can be affected in many different ways. This could be emotionally, financially or physically. It’s important that you get the correct support to help you cope and recover. The Victims' Code explains what the criminal justice process is, the services victims are entitled to receive and how criminal justice agencies will support victims of crime.

We support Restorative Justice (RJ), a victim focused approach that helps empower victims and communities. Find out more on the Police and Crime Commissioner for Hampshire and the Isle of Wight's website.

Visit GOV.UK to find out more about the help and support available to you, your rights as a victim or witness of crime, and information about protection for victims and witnesses. You will also find information on their website about giving statements to police and the court process, including:

  • a specific guide for those under 18 years old who have been the victim of crime
  • a specific guide that has been made easier to read

We have also produced our own Crime Information Pack, which you may have been directed to download by our officers, staff or Force Enquiry Centre.  It contains links to relevant information that may assist you.

Victim Personal Statements

Making a Victim Personal Statement (VPS) is a way for you to put your feelings on record. Your statement will help the criminal justice agencies involved in your case understand the impact the crime has had on you and your family, and helps us to make sure you get the right support.

Victim Support

Anyone who is affected by crime can contact Victim Support for help. They help people cope with the effects of crime, and provide free and confidential support and information to help you to deal with your experience.

Victim Right to Review scheme

The Victim Right to Review (VRR) scheme gives victims the right to request a review of a police decision not to prosecute a suspect.

Feedback and surveys

Your feedback is extremely useful in helping to improve the service and support we deliver. If you have been a victim or witness of crime in a case that has been heard at court, and would like to provide feedback on the information, service or support provided, please email us at

It is important that we deliver a service that meets public expectation. We want you to be happy with the service you receive and confident that your crime has been dealt with appropriately and professionally. We have in place monthly surveys that are undertaken by an outside company on the force's behalf to ensure we provide a high level of service at all times.

The market research company, acting on our behalf, contacts victims of crime by telephone and asks them to tell us about the service they received and how satisfied they were with the response they got. The information collected helps us to shape and change our service. If you would like further information about the survey or wish to check that a call you have received is genuine, please call us on 101.

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