As one of the largest employers in the region, Hampshire Constabulary employs more than 6,000 staff. One-third of these employees are police staff who carry out vital roles supporting frontline officers and providing a critical contribution to the provision of our service.
Candidates wishing to apply to become a Force Enquiry Centre Officer (FEC) must attend a recruitment event. This event will provide information on the role of a FEC Officer and the recruitment process as well as an opportunity to ask questions. The salary for this role will be £19,326 to £23,790, plus shift allowance and weekend enhancement.
This is one of the most varied and rewarding phone-based customer service roles you're likely to find.
If you join our 24/7 Enquiry Centre you’ll be at the front line of policing, handling a range of 101 non-emergency and 999 calls that are as diverse as the community we serve. One moment you could be dealing with a call about escaped horses and the next you might need to comfort the victim of a violent attack.
You’ll need to handle every call professionally, asking the right questions, listening carefully for vital details and logging information on our IT systems quickly and accurately. So you’ll need to strike a fine balance between showing empathy for every caller and staying unemotional when you’re dealing with sometimes disturbing details.
Initially based in Winchester and transferring to Southampton in Autumn 2015, you’ll need the flexibility to work overnight shifts and weekends (including some bank holidays). In return, you’ll receive full training and on-going support to make sure you continue to provide a high quality service.
In order to apply for the role you should also be able to fulfil the essential criteria below.
1. Be educated to QCF level 2 or equivalent (including English Language).
1. Hold a typing/keyboard qualification (RSA or comparable).
2. Hold an IT qualification comparable to QCF level 2 (such as ITQ/ECDL/CLAIT)
1. Work related contact in a customer service environment.
2. Regular use of a keyboard and able to type at a minimum speed of 30 words per minute.
3. Recent use of the following IT systems; Microsoft (or equivalent), internet/intranet and email.
1. Experience in working in an environment dealing with challenging or vulnerable people.
IMPORTANT: You will need to attend the event in order to be given a link to the application.
Please note, if interested in the Force Control Room job only then please book onto one of the following 3 dates, 21st April, 28th April or 3rd May. These 3 sessions will specifically cover both roles. All future dates will be for the Force Enquiry Centre only.
In order to register for one of the events please use the relevant link below. Please only register for one event.
Tues 24th March - 1800-2100hrs
Sun 29th March - 1000-1300hrs
Tues 21st April - 1800-2100hrs
Tues 28th April - 1800-2100hrs
Sun 3rd May - 1000-1300hrs
Tues 23rd June - 1800-2100
Sun 28th June - 1000-1300hrs
Tues 28th July - 1800-2100hrs
Sun 2nd Aug - 1000-1300hrs
Hampshire Constabulary is committed to maximising opportunities for current employed police staff who may be vulnerable and to minimise the need to compulsory redundancies. In order to do so, measures have been implemented in terms of the priorities that will be given to candidates for selection to police staff roles. Although we may have external vacancies, we will still need to consider applications in order of priority. Please continue to apply in the normal manner, but be aware that it may take longer than usual for you to be contacted should you be shortlisted for interview. The recruitment priorities are as follows:
- Internal candidates, ie existing police staff members, Tempforce staff on an active assignment within Hampshire Constabulary, Volunteer Members of staff, Special Constabulary members, Serving Police officers and Temporary Agency staff external to Tempforce
- External candidates, ie existing staff member's family and friends and members of the public.
Hampshire Constabulary and Thames Valley Police work collaborately and therefore are able to share one anothers job vacancies on occasions. This link shows current vacancies within TVP.
There are literally hundreds of different roles filled by police staff. Our jobs are as diverse as our community, ranging from data inputters to crime scene investigators. The sheer scope of careers within our force is immense - just too many opportunities to list them all here.
By offering competitive salaries, flexible working, an unrivalled pension scheme, social events, staff welfare services and great training and development opportunities, Hampshire Constabulary aims to provide all staff with a supportive environment to build a long and secure career.
Hampshire Constabulary prides itself on being an equal opportunity employer; we are committed to encouraging diversity and eradicating any forms of discrimination. Joining us means you'll be working with a vast mix of people who will offer support and a great team environment for you to progress your career. Working for us means being part of an organisation that is dedicated to preventing crime and protecting people. So if you believe in the values of our organisation, why not apply?
Our 'Statement of Commitment to Equality and Diversity' and 'Religious Needs Policy' mean that we recognise the importance of staff being able to select other days as religious holidays rather than taking the Christian bank holidays such as Christmas and Easter. Where possible, Hampshire Constabulary will identify a quiet and private place which can be used for the purpose of prayer or meditation. We try to support those staff who choose to fast as part of their religion. This is particularly likely for Muslim staff during the month of Ramadan.
There are so many opportunities for those just starting their career, people with a long career history and all those in between. By looking around our police staff site you may discover a job that could be perfect for you without even realising it! And by joining us, you're not just taking on a job - you'll be starting a career as varied and interesting as you want it to be.
To help you understand our recruitment processes, we have published the answers to some frequently asked questions, and we have also given details of some of our conditions of service. You can also get some tips and guidance for interviews.
The Family Care Co-ordinator is available to provide information and advice to working parents and carers on childcare support and the force's work life balance oriented initiatives and policies.
We advertise our police staff vacancies according to need, and new vacancies are advertised on a weekly basis. Please check our current vacancies regularly. This page offers assistance with the application process, and will tell you what our current vacancies are.
Important Eligibility Information for Applicants
All applicants, regardless of nationality, must have lived in the UK for 3 years immediately prior to submitting an application. In addition, those who are not UK or EC citizens must also have indefinite leave to remain in the UK. The exceptions to this rule are those serving in the UK Armed Forces, members of the Foreign and Commonwealth office diplomatic community, and those who have taken a career break/gap year to travel/work abroad for up to 12 months.
However, these applicants must have lived in the UK for at least 3 years at some point in their lives. Applicants who have never lived in the UK, regardless of their status as EC or Commonwealth citizens, are not eligible. Applicants who have resided outside the UK for 12 calendar months or longer within the last 3 years are ineligible until such time as they satisfy the residency criteria.