Please Note: - All calls received by the force are recorded for police purposes
Please only use 999 to report emergency situations. There is a helpful mnemonic to remember when to use 999:
- Phone 999 only if:
- Offenders are nearby
- Life is at risk
- Injury is caused or threatened
- Crime or disorder is in progress
- Emergency situations
To ensure that the most appropriate response can be provided, Call Management has a number of departments, each structured to deal efficiently with the variety of contacts received.
101
101 is our easy to remember 24-hour number for non-emergency crime and anti-social behaviour issues as well as general enquiries.
See the 101 FAQ page for more information, or visit the national 101 website which also provides information in alternative languages.
101 is just for non-emergency issues. In an emergency you should dial the 999 emergency service. Calls to 101 are answered within 30 seconds. Please be aware that you won't be able to call 101 from outside England and Wales.
Switchboard
This is located at Hampshire Police Headquarters in Winchester. It receives all calls made on 101, our non-emergency / general enquiry number. Over 1.6 million calls are routed from here every year. We aim to answer 90% of calls within 30 seconds. You can also contact the switchboard on 01962 841534.
Force Enquiry Centre
The Force Enquiry Centre is located at Police Headquarters in Winchester and is situated alongside the switchboard. It handles more than 50,000 calls a month, from the switchboard and 999. 999 calls are answered within 10 seconds, transferred calls within 30 seconds. Services include:
- Taking reports of, and investigating, minor crime on the telephone
- Booking appointments to see a police officer if appropriate
- Taking and passing on messages for police officers and staff
- Recording lost and found property
- Advice service for general enquiries
Force Control Room
Our Force Control Room is located at our southern support Headquarters at Netley, near Southampton. Over 1800 incidents a day are dealt with from here.
This is where most 999 calls are directed for Hampshire and the Isle of Wight and in addition calls received from the switchboard and the Force Enquiry Centre that require a police deployment.
Resulting incidents are recorded, police officers deployed and incidents controlled, utilising the Hampshire Police Airwave radio network.
Deaf Access
Text Direct for Minicom Users Emergency Relay Service: 18000
Police 24 hour Minicom: 023 8074 5500
Police 24 hour Fax: 01962 874201
Emergency SMS – Mobile Text Service: 80999 *
Emergency Voice Calls: 999
Non Emergency SMS - Mobile text service: 07781 480 999
* It is important with SMS Text 80999 to also try other ways to contact the Emergency Services.
No text messages are guaranteed to arrive quickly. We rely on the Mobile Phone Companies and the Network. Hampshire Constabulary cannot be held responsible for delays in receiving messages. You will know your message has been received only when you get a reply. Until you get a reply, try other ways to contact the Emergency Services.
Non-Urgent Contact: see the Police Link Officers for Deaf People page for further details.
Operational Command Units
Click on the list below to be taken to contact details for your local OCU:
Special Constabulary
Interested in joining the Special Constabulary? Click the Special Constabulary recruiting page for further information.
Recruiting
If you have an enquiry about becoming a police officer, a member of police staff or a police community support officer, please go to our Recruiting section for further information..
Write to Us
Hampshire Constabulary
Police Headquarters
West Hill
Romsey Road
Winchester
Hampshire
SO22 5DB
Phone Us
101 or 01962 841534
All calls to the police are monitored for training and development purposes.
01962 871204
General Email Enquiries
For general policing-related enquiries email: postmaster@hampshire.pnn.police.uk
